Refund policy
Return & Refund Policy
Returns
3Sista’s has a 5-day return policy, which means you have 5 days from the date you receive your order to contact us by email and request a return.
To be eligible for a return, your item must be unused, unopened, sealed, and in the same condition in which you received it, with all original packaging. You must also provide your receipt or other proof of purchase.
To request a return, please contact us at 3sistas1@gmail.com. If your return is approved, we will provide you with instructions on how and where to send your package.
Please do not send items back without first contacting us and receiving return approval. Unauthorized returns will not be accepted.
Once your return has been approved, a 10% restocking fee will be deducted from your refund. Customers are also responsible for the cost of return shipping.
If you have any questions about our return policy, please contact us at 3sistas1@gmail.com.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it. If your item is defective, damaged, or you received the wrong item(s), please contact us immediately so we can review the issue and work to make it right.
Non-Returnable Items
For health, safety, and hygiene reasons, certain products are not eligible for return or exchange, including:
- Body oil
- Lip balms
- Soaps
- Body scrubs
- Body butters
- Custom or personalized products
- Special-order products
- Hair Oil
If you are unsure whether your item is eligible for a return, please contact us at 3sistas1@gmail.com before sending anything back.
Sale items and gift cards are also non-refundable and cannot be returned.
Exchanges
If you would like a different item, the fastest way to receive it is to return the original item, subject to our return policy, and place a new order for the item you want.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or denied.
If your return is approved, your refund will be issued to your original payment method, minus any applicable restocking fee.
Please note that it may take some time for your bank or credit card company to process and post the refund to your account. Processing times vary depending on your financial institution.
If you have any questions regarding your return or refund, please contact us at 3sistas1@gmail.com.